Legal

Legal and compliance

These documents say what Neeli does with your data, what we expect from everyone on the platform, and what you are entitled to. Written to be read, not skipped.

Required by the App Store and Google Play

The policies both stores require every app to publish. Each one lives at a permanent address and stays public whether or not you have the app installed.

Privacy Policyneeliapp.com/privacy-policyGoogle Play User Data policy · Apple 5.1.1(i) · DPDP Act 2023
Terms and Conditionsneeliapp.com/terms-and-conditionsApple 1.2 (EULA, zero tolerance) · Play UGC policy · IT Rules 2021
Community Guidelinesneeliapp.com/community-guidelinesPlay UGC moderation policy · Apple 1.2
Child Safety Standardsneeliapp.com/child-safety-standardsPlay Child Safety Standards — mandatory, must be publicly accessible
Account and Data Deletionneeliapp.com/account-and-data-deletionPlay's web deletion URL — must work without reinstalling the app
Contact usneeliapp.com/contact-usApple 1.2 published contact information · IT Rules Grievance Officer

All documents

Every document carries a version number and an effective date. When a policy changes materially we notify users in the app before the new version takes effect.

Core policies

The agreements that govern using Neeli and how your personal data is handled.

Privacy PolicyAn itemised account of the personal data Neeli collects, the purpose behind each item, who processes it, how long we keep it, and how to make us delete it.Version 1.0 · Updated 21 August 2026 · 17 min read Terms and ConditionsThe contract that governs your use of Neeli — including the one thing we repeat everywhere: this is emotional support, not medical care, and not an emergency service.Version 1.0 · Updated 21 August 2026 · 15 min read Community GuidelinesThe rules that make a conversation with a stranger safe enough to be worth having — and what happens to people who break them.Version 1.0 · Updated 8 August 2026 · 10 min read

Safety and your account

How we protect people on Neeli, and how to take your data back out again.

Child Safety StandardsNeeli has zero tolerance for child sexual abuse and exploitation. This page sets out our prohibitions, our detection and response process, and our reporting obligations.Version 1.0 · Updated 9 August 2026 · 5 min read Account and Data DeletionTwo routes to delete your Neeli account — in the app or from this page, without reinstalling — plus an honest list of what we delete, what we keep, and why.Version 1.0 · Updated 21 August 2026 · 6 min read

Refunds and delivery

How cancellations and refunds are handled, and how access to Neeli reaches you.

Refund and Cancellation PolicyIn-app purchases are digital goods delivered instantly and are generally final — but there are specific situations where we will refund, and they are listed here.Version 1.0 · Updated 9 August 2026 · 5 min read Shipping and Delivery PolicyNeeli sells digital items only. There is no physical shipment — purchases are credited to your account instantly.Version 1.0 · Updated 8 August 2026 · 1 min read

For listeners

The agreement that applies to people who take calls on Neeli.

Listener AgreementThe terms that apply if you take calls on Neeli — how you are engaged, how you are verified and paid, what tax applies, and what will end the engagement.Version 1.0 · Updated 9 August 2026 · 10 min read

Contact

Who we are and how to reach a human.

Contact usEvery way to reach a human at Neeli, who is responsible for what, and how long each of them has to get back to you.Version 1.0 · Updated 9 August 2026 · 4 min read